HOLTS SUMMIT, MO -- Update: Tuesday, March, 22, 2011; 5:50 p.m
More mail problems from a St. Louis mail facility we first told you about earlier this month.
Tina Craven contacted us after she saw a previous story about lost mail.
She said, "I mailed a package from Middletown Post Office on January 31st".
According to her tracking slip, her package was last seen in Hazelwood Missouri and nobody has seen in since.
That's the same place Ciara Hundley's package went missing for five weeks. We told you her story earlier this month. Just three days after our story aired she received her package at her home in Holts Summit.
The Cravens are hoping they have the same luck because their package is worth more than $300, "There was candy and cookies and Red Bull and magazines and an iPod."
Craven didn't hold back emotion, “I'm angry, you know my son is over there in Andar, Afghanistan fighting and I'm just trying to get stuff to him to make him feel like he's getting something from home, stuff that he can't get over there.”
Craven said this isn't the first time the Post Office has lost one of her son's packages. She mailed something last June and it was never delivered and it was never returned. The Cravens said they've mailed other packages to their son since they mailed the iPod in January and he's already received them.
Luckily, they said the iPod was insured, but they aren't looking forward to going through the red tape to get reimbursed for it.
Original story: March 2, 2011
Have you ever been waiting on a package in the mail and it seems like it has been forever?
Ciara Hundley lives in Holts Summit, her husband is in the military stationed in Viginia. February 1st he mailed their children’s social security cards and birth certificates. Some five weeks later, the package still hasn't arrived.
Hundley said, “Well it has a tracking number so we have located it, but it has been sitting in Hazelwood Missouri for about 3 weeks.”
Ciara doesn’t understand what the problem is, “Instead of picking up a phone and saying 'hey we have an issue' they're just emailing and they've just been telling me well nobody is replying to the emails, pick up a phone!”
So we picked up a phone and called the Post office on Hundley's behalf. They told us an automated machine misread the zip code and routed the package to the wrong office.
Her package was then put back in the sorting system, but postal workers didn't disable a bar code, which means its being looped through the system again and again.
We asked Post Office spokesperson Valerie Peterson, “Can somebody physically just go down and grab the package and get it on its way? Peterson said, “NO”.
The elaborated, but it wasn’t exactly the answer we were looking for but we had more questions.
We asked since it has been five weeks if the package will ever get to its location? She responded by saying they didn’t have an exact delivery date.
In the end the Post Office said they couldn't tell us when Hundley's package might arrive, we'll keep checking in with them and let you know what happens.
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