Wednesday, June 19, 2013

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Joe Machens Toyota Scion
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Joe Machens Toyota Scion
Auto, Columbia, MO
(866) 519-4450
Phone
(866) 519-4450
Fax
(573) 446-2140
Address
900 Bernadette Drive
Columbia, MO 65202
Hours
Monday 8 a.m - 8 p.m.
Tuesday 8 a.m - 6 p.m.
Wednesday 8 a.m - 8 p.m.
Thursday 8 a.m - 6 p.m.
Friday 8 a.m - 8 p.m.
Saturday 8 a.m - 6 p.m.
Sunday closed
Business Services
New and Pre-Owned Sales, Rental, Collision Repair, Automotive Maintenance
Related Searches
New and Pre-Owned Sales, Rental, Collision Repair, Automotive Maintenance
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Joe Machens Toyota located in Columbia, MO is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you will see our commitment to Customer Service is second to none. We strive to make your experience with Joe Machens Toyota a good one – for the life of your vehicle.

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Meet the Team
Bob Stockton, Sales Manager
Jim Moore, Internet Manager
Michael Wagner, Internet Manager
Dan Kellar, General Manager
Kate Driskill, Sales Manager
Kevin Osborne, Sales Manager
Questions & Answers
Question
What makes purchasing from Joe Machens different than other dealers?
Answer
At Joe Machens, our buying experience replicates that of one we would want to experience ourselves. We make you part of the Machens family the moment you walk in the door. We make the process quick, easy and fair. When you walk in, it is a no pressure, no hassle, no obligation, enjoyable experience.
Question
Do you sell vehicles online?
Answer
Yes. At Joe Machens we enjoy the personal interaction we receive when you walk into our dealership, but we also understand how busy your life can be. So we are flexible and in order to accommodate to your schedule we offer purchases through the phone and online. Please contact our dealership and we will accommodate the needs of you, our customer.
Question
Do you have a first time buyer program?
Answer
Almost all of our lenders have a college graduate program. This may be in the form of a rebate or this could qualify you for preferred finance rates. Some stipulations will apply.
Question
Are you priced competitively with other dealerships?
Answer
We are priced very competitively. We are the largest automotive organization in the Midwest and this allows flexibility in pricing. We value you as a customer and understand that you value the money you work hard for.
Question
How do you determine the trade-in value for a vehicle?
Answer
We value each trade on an independent scale. We look at multiple aspects but to name a few: year, condition, and current market value. Our pre-owned managers always complete a thorough assessment of your vehicle. After inspection of the vehicle and a quick test drive we are well prepared to give you top trade in value for your vehicle.
Question
Where can I order parts?
Answer
By contacting any of our dealerships and then requesting the parts department. All our dealerships are prepared to search our system to see if we have the part in stock and if we do not, they are also prepared to get the part ordered immediately to ensure quick delivery. Joe Machens Toyota Scion Parts Department  866-519-4450.
Question
I did not purchase my vehicle from a Joe Machens Dealership, will you still service my vehicle?
Answer
Definitely. Currently Joe Machens Dealerships carry eleven different brands and our authorized service departments would be happy to help with your automotive needs even though you did not purchase from Joe Machens.
Question
My vehicle got damaged. What should I do next?
Answer
You need to call our Body Shop. We will guide you through the process of working with the insurance company and answer any questions you still have. After you have brought the vehicle to our Body Shop we will work diligently to return your vehicle to pre-accident condition. We understand this is a stressful time and we will do anything we can to make this a stress-free process.  Joe Machens Body Shop  573-445-8385.
Question
What do I do about transportation while my vehicle is being repaired?
Answer
There is a chance your insurance company will cover the cost of a rental vehicle. If they do then the process is very simple. We will help you with accommodations through the Joe Machens Rental Department.  If your insurance does not cover a rental vehicle after collision, we will still help with accommodations. Our Rental Department is located close to our Body Shop and offers competitive weekday and weekend rates on over 100 vehicles.  Joe Machens Rental Department  573-445-4282.
Question
Does your Body Shop repair vehicles other than brands your dealerships sell?
Answer
Yes. Many makes and models come to Joe Machens Body Shop because it is the most advanced Auto Body Repair facility in mid-Missouri. We make the process stress free and keep customer satisfaction in mind at all times.
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